Privacy Statement
This Privacy Policy explains how we collect, use and protect the personal information you provide when using Grattiano. We take your privacy seriously and aim to be clear about what data we hold, why we process it and how you can manage your information.
Types of data we collect
We collect several categories of information to operate the service, deliver payments and meet legal obligations. We only collect data that is necessary for these purposes.
Personal data
This includes name, date of birth, address, email address, telephone number, identity documents where required for verification, and payment details used to process deposits and withdrawals.
Technical data
We collect device and connection information such as IP address, browser type, device identifiers, operating system, and log data. Cookies and similar technologies are used to remember preferences and improve site functionality.
Transactional data
We keep records of your account activity including deposits, withdrawals, bets, game history, bonuses and account balance changes. These records help with account management, disputes and regulatory checks.
How we use your information
Your data is used to create and manage your account, process payments, verify identity where required, investigate suspicious activity, handle support requests and fulfil our legal and regulatory duties. With your consent we may also use contact details to send service updates or marketing communications. You can withdraw marketing consent at any time.
Data protection practices
We protect information using appropriate technical and organisational measures, including encryption during transmission, access controls, and secure storage. Access to personal data is restricted to staff and service providers who need it to perform their duties. We train our teams in data handling and regularly review security arrangements.
Cookies and tracking technologies
Cookies are used to enable essential site functions, remember preferences and produce anonymous analytics. Third-party providers may use cookies for performance measurement or advertising. You can manage cookie settings via your browser or device; please note some features may not work correctly if cookies are disabled.
User rights
Subject to applicable law, you have rights to access the personal data we hold about you, request correction of inaccuracies, ask for deletion, restrict or object to processing and request data portability. You may also withdraw consent where processing is based on it.
Access, correction and deletion
To exercise your rights log into your account where available or contact our data protection team at [email protected]. We will verify your identity before making any changes. We aim to respond to requests within a reasonable timeframe.
Information sharing and third parties
We may share information with trusted third parties such as payment processors, identity verification services, fraud prevention partners, game and platform providers, and legal or regulatory authorities when required. We use contracts and technical safeguards to protect your data and only share what is necessary for the intended purpose. We may also use aggregated or anonymised data for reporting and analytics.
Privacy policy updates
We may update this policy from time to time. Significant changes will be posted on the site with an updated effective date and, where appropriate, notified to you by email. For questions or concerns about this policy contact [email protected] and include your account ID where relevant.